Privacy Policy.

01Information We Collect

We collect information that helps us provide safe, effective and personalised medical care. The information we collect falls into the following categories:

Personal Information You Provide

• Contact Details — Full name, phone number, email address, and residential address provided through our appointment form or during clinic visits.
• Demographic Information — Age, date of birth, gender and marital status where medically relevant.
• Medical Information — Health history, current symptoms, medications, allergies, reproductive history, lab reports and other medical details necessary for your treatment.
• Appointment Details — Reason for visit, preferred time, and any specific concerns you share when booking.

Information Collected Automatically

• Website Usage Data — IP address, browser type, device information, pages visited and time spent on our website (collected through standard analytics tools).
• Cookies — Small data files stored on your device to improve browsing experience. You can disable cookies through your browser settings.

02How We Use Your Information

The information we collect is used exclusively for legitimate medical, administrative and communication purposes, including:

• Scheduling, confirming and managing your medical appointments.
• Providing accurate diagnosis, treatment and follow-up care.
• Maintaining accurate medical records as required by law.
• Communicating with you about your appointments, treatment plans and health updates.
• Responding to your inquiries and feedback submitted through our website or contact form.
• Improving our website, services and patient experience.
• Complying with legal, regulatory and medical obligations under Indian law.

03Confidentiality & Data Protection

We take your privacy seriously and implement strict measures to protect your personal and medical information. All patient data is handled in accordance with medical confidentiality standards and Indian data protection laws.

• Medical Confidentiality — All consultations, medical records and treatment details are kept strictly confidential and shared only with authorised clinical staff directly involved in your care.
• Secure Storage — Patient records are stored securely in physical and digital formats with restricted access.
• Staff Training — Our clinic staff are trained to handle patient information with the highest standards of privacy and discretion.
• Website Security — Our website uses industry-standard encryption to protect information submitted through online forms.

04Sharing of Information

We do not sell, rent or trade your personal or medical information. Your information may be shared only in the following limited circumstances:

• With Your Consent — When you have explicitly authorised us to share information with specific individuals, such as family members or other healthcare providers.
• For Medical Referrals — When you are referred to another specialist, hospital or diagnostic centre for tests or treatment as part of your care.
• Legal Requirements — When required by law, court order, or government authority, or to protect the rights, safety and property of patients or the clinic.
• Service Providers — With trusted third-party service providers (such as website hosting or analytics) who are bound by confidentiality agreements and use the data only as authorised by us.

05Your Rights

You have important rights regarding your personal information. You may contact us at any time to exercise any of the following rights:

• Access — Request a copy of the personal information we hold about you.
• Correction — Request correction of any inaccurate or incomplete information.
• Deletion — Request deletion of your information, subject to legal and medical record retention requirements.
• Withdrawal of Consent — Withdraw your consent for non-essential communications at any time.
• Complaints — Raise concerns about how your information is being handled.

06Cookies & Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use the site. Cookies help us remember your preferences, improve site performance and analyse traffic. You can control or disable cookies through your browser settings at any time. Disabling cookies may limit some features of the website but will not affect your ability to book appointments or contact us.

07Third-Party Links

Our website may contain links to external websites (such as health information resources or social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

08Data Retention

We retain your personal and medical information for as long as necessary to provide continued care, meet our legal obligations under Indian medical record-keeping laws, and support legitimate clinic operations. Medical records are typically retained for the duration required by applicable law and regulations.

09Children's Privacy

Our website and services are not directed to children under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from minors without appropriate consent. If you believe a minor has provided us with information without consent, please contact us immediately so we can take appropriate action.

10Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.